To determine the exact amount and delivery efficiency, shipping rates are calculated by weight and zip code through UPS and USPS zone/regional US rates.
∙ Orders less than 16 oz (1 lb) ship via USPS First Class Mail.
∙ Orders between 1 lb and 2 lbs ship via UPS SurePost and USPS Priority Mail.
∙ Bigger orders between 2 lbs and 5 lbs ship via SurePost and/or Priority Mail/Express depending on zip code and whichever is cheaper.
∙ Though our system gives you shipping options for Orders more than 5 lbs., Please drop us a mail at firstname.lastname@example.org for cheaper or free shipping alternatives.
* If you plan to purchase more than one item, we highly recommend to shop at one time rather than multiple transactions. This way you will save money on shipping.
Do you ship worldwide?
- No. We only ship to mainland US. Some products will be added in the future which will be available worldwide . We do not have a target date yet.
What are the payment methods available?
- We accept all major debit/credit cards and Paypal Express Checkout for fast and easy checkout. It is also possible to pay via Apple Pay if you are using it.
Why was my credit card declined?
- Your card will be declined if Card Verification Value (CVV) isn't available or incorrect, Billing address or credit card's address isn't available or incorrect, Payment unauthorized by your own bank and multiple payment attempts with wrong information which may be classified as high risk or fraud.
Will I get an order confirmation email?
- Yes. Immediately after the payment and checkout is done.
Why can't I track my order?
- It will take up to 24 hours before your tracking number is available. You will receive an email with the carrier's tracking code and information.
Can I cancel or change my order?
- Yes. You have at least 5 hours to cancel or change your order by emailing us at email@example.com
How to reach us?
- Please email us at firstname.lastname@example.org and message or call us at 1 888 705 4079 . We will get back to you as soon as possible.