Frequently Asked Questions
Do you ship worldwide?
What are the payment methods available?
- We accept all major debit/credit cards and Paypal Express Checkout for fast and easy checkout. It is also possible to pay via Apple Pay if you are using it.
Why was my credit card declined?
- Your card will be declined if Card Verification Value (CVV) isn't available or incorrect, Billing address or credit card's address isn't available or incorrect, Payment unauthorized by your own bank and multiple payment attempts with wrong information which may be classified as high risk or fraud.
Will I get an order confirmation email?
- Yes. Immediately after the payment and checkout is done.
Why can't I track my order?
- It will take up to 24 hours before your tracking number is available. You will receive an email with the carrier's tracking code and information.
Can I cancel or change my order?
- Yes. You have at least 5 hours to cancel or change your order by emailing us at firstname.lastname@example.org
How to reach us?
- Please email us at email@example.com and message or call us at 1 888 705 4079 . We will get back to you as soon as possible.